Shipping
All orders for jewellery placed with Gaiam Jewellery via this website will be processed within 1-7 working days or as soon as possible. Items purchased through this website will post from Bali using DHL or EMS and we will reply to any queries within a few hours. Contact info@gaiamjewellery.com for any queries.
All orders for jewellery placed with Gaiam Jewellery via this website will be processed within 1-7 working days or as soon as possible. Items purchased through this website will post from Bali using DHL or EMS and we will reply to any queries within a few hours. Contact info@gaiamjewellery.com for any queries.
Delivery time to USA, Canada and most European countries using DHL service is 3-4 working days.
Delivery time to USA, Canada and most European countries using EMS (postal service) is 1-2 weeks.
Delivery time to Australia and most Asian countries using DHL service is 2-3 working days.
Delivery time to Australia and most Asian countries using EMS (postal service) is 4-7 working days.
You will receive a tracking number in 24-48 hours after order is placed.
TIPS
If you are living in the USA or Australia:
Usually there is no import duty / taxes for the United States on silver and gold plated goods received from Indonesia. However items above $50 going into Australia could be subject to import duty, please refer to the customs taxes for Australia.
If you are living in a European, Asian country or Canada:
Import duty might be charged. Please check with your local post office in your city for information.
Usually the customs fees charged by the post office are much cheaper than DHL, in which case EMS would be cheaper but less reliable.
Gifts
If you are buying as a gift for a friend or relative, duty taxes might be free or lower (depends on customs policy in your country, please ask to a local post office for information).
Please email us after you place your order if you would like us to declare the package as a gift.
Please note that we will not accept returns and no refund will be applied if you refuse to pay for the customs taxes.
Delivery time to USA, Canada and most European countries using EMS (postal service) is 1-2 weeks.
Delivery time to Australia and most Asian countries using DHL service is 2-3 working days.
Delivery time to Australia and most Asian countries using EMS (postal service) is 4-7 working days.
You will receive a tracking number in 24-48 hours after order is placed.
TIPS
If you are living in the USA or Australia:
Usually there is no import duty / taxes for the United States on silver and gold plated goods received from Indonesia. However items above $50 going into Australia could be subject to import duty, please refer to the customs taxes for Australia.
If you are living in a European, Asian country or Canada:
Import duty might be charged. Please check with your local post office in your city for information.
Usually the customs fees charged by the post office are much cheaper than DHL, in which case EMS would be cheaper but less reliable.
Gifts
If you are buying as a gift for a friend or relative, duty taxes might be free or lower (depends on customs policy in your country, please ask to a local post office for information).
Please email us after you place your order if you would like us to declare the package as a gift.
Please note that we will not accept returns and no refund will be applied if you refuse to pay for the customs taxes.
Shapeways: Monera (3d printed) collection
We make use of a seperate online shop with the help of Shapeways, located in the United States, who manufacture our 3d designed and printed jewellery. You can purchase our designs straight through Shapeways and have them shipped straight to you by Shapeways using UPS. For shipping information from Shapeways visit https://www.shapeways.com/support/shipping
Shop: https://www.shapeways.com/shops/gaia-jewellery
Payments
When this website is in use we use PayPal at checkout for a safe online transfer of your funds from your account, to ensure that your financial details remain encrypted and protected. If you do not use Paypal and would like to make a purchase contact us on info@gaiamjewellery.com. You will receive an email confirming your purchase after payment and the tracking number for your shipment will be sent in a seperate email once the item has shipped.
Returns
At Gaiam Jewellery we guarantee the quality and satisfaction of our products. If you are not happy with a product you have purchased, you must return the item within 30 days of purchase to receive a full refund. We will not however refund the shipment charge. Contact us at info@gaiamjewellery.com to request a refund and we will reply within a few hours to arrange return shipment.
We make use of a seperate online shop with the help of Shapeways, located in the United States, who manufacture our 3d designed and printed jewellery. You can purchase our designs straight through Shapeways and have them shipped straight to you by Shapeways using UPS. For shipping information from Shapeways visit https://www.shapeways.com/support/shipping
Shop: https://www.shapeways.com/shops/gaia-jewellery
Payments
When this website is in use we use PayPal at checkout for a safe online transfer of your funds from your account, to ensure that your financial details remain encrypted and protected. If you do not use Paypal and would like to make a purchase contact us on info@gaiamjewellery.com. You will receive an email confirming your purchase after payment and the tracking number for your shipment will be sent in a seperate email once the item has shipped.
Returns
At Gaiam Jewellery we guarantee the quality and satisfaction of our products. If you are not happy with a product you have purchased, you must return the item within 30 days of purchase to receive a full refund. We will not however refund the shipment charge. Contact us at info@gaiamjewellery.com to request a refund and we will reply within a few hours to arrange return shipment.